Photographs Supplied by Ok. Jean Bolanos
“I feel I used to be a canine earlier than I used to be human,” Ok. Jean Bolanos, proprietor of Canine Mother Pet Care and Grooming by Jean, jokes. “I’ve had canines since I used to be seven years outdated and have at all times been a canine particular person.”
Her love for canines is clear within the glowing Yelp critiques: “She gave him relaxation breaks the place she picked him up off the desk and held him like a child,” says one glad buyer. One other says, “I like that Ok. Jean sends footage of my Angel whereas she is grooming her!”
In Yonkers, NY, Ok. Jean handles round 20 canines on weekdays and 35 on Saturdays.
“I’ve 2,300 lively purchasers and 12 part-time assistants, together with brushers, bathers, and two secretaries. One secretary schedules the shoppers whereas the opposite takes pictures and movies to ship to the mother and father and submit on social media,” she shares.
A lot of Ok. Jean’s purchasers are thought of “troublesome canines,” which she has turn out to be recognized for dealing with.
“I’m very affected person. I consider each canine deserves to be groomed, which is essential for well being. I’ve groomed traumatized canines, geriatric canines, and fur infants of all sizes. I’ve studied canine psychology and perceive canines’ demeanors,” she continues. “It helps me perceive and really feel extra assured whereas grooming, whether or not it’s a Doberman or small Poodle combine. They know me after three to 4 grooms, and the canines belief me.”
After all, it’s not all glad licks: “Some canines are actually troublesome and may be harmful. That is after I may ask the mother and father to take them to the vet and get assist from the vet, like treatment, however that’s perhaps 1% of all of the canines I groom,” Ok. Jean provides.
Apart from talent and persistence, there are different issues that set Canine Mother Pet Care and Grooming by Jean within the busy Yonkers space aside from the remainder. For one, she’s arguably the one space groomer who handles pit bulls: “My purchasers have advised me I’m the one groomer who’ll groom pit bulls,” she stated.
Apart from taking all breeds, her enterprise additionally stands out from the remainder along with her picture and video updates: “One among my secretaries takes pictures and movies to ship to the mother and father whereas their canine is with us,” Ok. Jean shares.
Along with preserving her purchasers updated on what’s occurring with their pets, she additionally goes above and past along with her customer support by reserving round folks’s schedules: “We encourage folks to e book forward to have common grooming appointments. However I work round folks’s schedules. Generally I’ll groom on my days off as a result of I do know that’s the one day the canine is offered. We use Google calendar and ship reminders the day earlier than.”
Ok. Jean additionally expressed that buyer communication is essential in her enterprise. She’s helped prospects determine pores and skin allergic reactions and even Lyme illness: “After I see a coat and pores and skin downside, I like to recommend the pet mother and father see the vet, they usually name me and thank me that I used to be proper.
“I had one buyer name and described her canine as torpid,” she continues. “I requested if the canine was vaccinated for Lyme, and he or she stated no. I really useful she take her canine to the veterinarian as a result of it seemed like Lyme, and that’s very harmful if untreated. The veterinarian noticed the canine and confirmed it was Lyme illness. The canine might have died with out remedy.”
One advantage of working for Ok. Jean as an assistant is the in depth coaching that they obtain: “I practice them by coming to work earlier and exhibiting them how I take advantage of the clippers. They begin with the comb and never the blades,” she continues. “Day-after-day, they observe the construction of the canine’s physique from the top, neck, and tail with a comb attachment on the clippers. In the event that they use the blade and should not educated sufficient, it’s potential that it might nick a canine.”
The highest precedence of Ok. Jean’s bathing and brushing course of is to examine for any pores and skin points. If there are any, she notifies the pet mother and father to allow them to name their veterinarian. She additionally does a pre- and post-grooming inspection type to make clear any potential points.
Along with caring for and grooming a big proportion of the Yonkers-area canine inhabitants, Ok. Jean has two canines of her personal. Her Chihuahuas, Minnie and Cooper, who’re named after her automotive, are well-traveled. They’ve been to Madrid, Portugal and Mexico lately.
Ok. Jean credit the Barkleigh exhibits with serving to hone her grooming expertise: “I’ve realized a lot from the persevering with training seminars with Barkleigh. I’m grateful that you’re there for groomers like me. Thanks from the underside of my coronary heart,” she concludes. ✂️